Manage your customer relationships effectively through Avalon's CRM application

In today's increasingly competitive market, customers are demanding greater service levels in the management of their relationships with vendors. This in turn, has forced companies to re-asses their CRM strategies and implement technology applications to extend their customer management capabilities at the risk of losing their most viable assets- Their Customers.

Avalon Technologies CRM application provides the tools necessary for an organization to meet the CRM challenges of today's market through an integrated web-based application. From managing trouble tickets and help desk support to generating business intelligence and analysis of your customer data, you can effectively manage your customer's expectations and conduct segmentation of your customer demographics in order to provide highly effective target marketing to your individual customers.

Our CRM application developed on both J2EE and .NET development platform can integrate an entire organizations customer relationship management tasks through four basic modules:

Contact Center Module

• Browser-based interface for customer service representatives to support
• Order taking process including quote/order entry, pricing, promotions, tax calculation and payment authorization
• Order status checks, customer profile edits and product searches
• Product cross-sells/up-sells
• Returns processing and exchanges
• Quick-keys, active panes, and context-sensitive links/operations capabilities in the Web-based user interface, optimized to achieve high contact center productivity
• Full administration of access and editing rights for each customer service representative with groups that can work with only a specific set of customers and/or products
• Single and unified infrastructure for selling and customer service

Help Desk and Knowledgebase Module

• Web based Help Desk issue tracking and support software
• Prioritize and manage all help desk work orders through Trouble Ticket hierarchy
• Ability to check status of work orders online
• Existing solutions to be resolved through extensive Knowledge Base
• Quick Search FAQ or Glossary
• Fully indexed and searchable
• Insert or Update data anytime
• Rate and evaluate data in Knowledge Base

Marketing Module

With Avalon's Marketing module, sales associates can be more effective in bringing customers into the store by matching customer profiles to store events, new merchandise, sales, and cross-sells.

• Assign clients to sales associates
• Follow-up actions
• Transfer clients among sales associates
• Measure associate effectiveness
• Suggested activities for sales associates
• Client profile management
• Transaction and preference views for customers
• Wish lists
• Holds, service tickets and alterations by client
• Event-triggered actions
• Privacy and security level access
• Browser-based access at POS, kiosk, or PC

Ecommerce and Cataloging

• Includes Avalon Catalog Management
• Time-sensitive pricing and promotion management
• Express checkout
• Multiple bill-to and ship-to addresses
• Personalized content and offers based on analysis
• Detailed click stream collection
• Localization in any languages on single instance
• Proven scalability for high-volume websites
• Choice of industry-leading application servers

Our application can operate as a stand-alone application as well as seamlessly integrate with leading enterprise applications for organizations who want to extend their existing CRM capabilities.

For more information on how our CRM tools can help to achieve greater return on investment and operational efficiencies for your organization, please contact Rohit Sachdev at rohit@avalontechnologies.co.th